Loan Recovery Specialist - Midvale, UT

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Zions Bancorporation’s Centralized Recovery Group (CRG) team is transforming what it means to work for a financial institution. With a commitment to our client and employees, we have been providing our community, clients, and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are currently seeking a Loan Recovery Specialist to join our Recovery Team. Centralized Recovery Group is integrated with the Consumer Collection Center at Zions Bancorporation.

The CRG department is responsible for the collection, tracking, and reporting of most all Zions Bancorporation’s charge off accounts. These include Installment, Bankcard, Commercial, R/E, SBA, and Operational. Operational matters include fraud matters and defalcations. CRG is committed to maintaining a high level of compliance with consumer protection laws and regulations, anti-discrimination laws and regulations and any other applicable federal, state and local laws.

If you want to work on a collection team where you will collaborate with sharp experienced colleagues with whom you will grow, where your work is truly valued and you make a real difference, then you will be in good company.

As a Recovery Specialist your contributions will have a direct impact on the Banks profitability and success.

The Recovery Specialist will:

• Ensure charged-off loan accounts are actively collected and/or adjusted to minimize financial losses.

• Review credit reports and other financial data to evaluate recovery prospects for delinquent or high-balance accounts.

• Prepare comprehensive legal action packets and collaborate with both in-house and external legal counsel to pursue recovery through legal channels.

• Follow established procedures to maintain compliance with internal policies and external regulations.

• Contact clients to request payment and negotiate acceptable payment arrangements for charged-off accounts.

• Meet with clients in challenging financial situations to negotiate settlements, submit documentation, and obtain management approvals.

• Analyze financial statements of individuals and businesses to determine appropriate workout programs and repayment capacity.

• Conduct skip tracing to locate clients and continue collection efforts.

• Prepare and submit status reports to management as required.

• Recommend loans for liquidation through foreclosure when recovery is not feasible.

• Perform other duties as needed to support the recovery process and reduce charge-off impact.

Requirements:

• Requires a High School diploma or equivalent.  

• 1-6+ years collections, credit review, lending processes and procedures or other directly related experience.

• A combination of education and experience may meet job requirements.

• Proficient knowledge of credit/collection procedures and regulations, analyzing complex consumer and business situations and loans. 

• Must have excellent problem resolution and customer service skills. 

• Ability to deal with difficult situations. 

• Understand loss potential, lender liability, financial statements and settlement procedures. 

• Knowledge of computer software including word processing, spreadsheet, etc.

The position is located at the Zions Technology Center which is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company’s primary technology and operations center.  This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

• At least 75% of the building is powered by on-site renewable solar energy.

• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

• Large modern cafe with a healthy and diverse menu.

• Healthy indoor environment with ample natural light and fresh air.

• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.