Branch Service Manager - Diamond Bar, CA

• Responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.  

• Responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.  

• Responsible for training, coaching and mentoring employees.  

• Provides leadership and training for the sale and referral of bank products and services.  

• Responsible to resolve and respond to client service issues, complex client complaints and questions.  

• Directs the work of managed employees.  

• May schedule and set hours of work.  

• Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.  

• Recommends promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees, apportions the work and determines the approaches used by employees to do assigned tasks.  

• Responsible for compliance with/adherence to safety and security protocols.  

• Monitors and/or implements legal compliance measures, ensures the branch/business center is in compliance with all bank policies and procedures.  

• Approves teller transactions as needed.  

• Prepares the branch/business center for audits and works with audit staff to resolve any issues identified.  

• Provides sales leadership, through their own production, as well as the oversight of sales and services tasks.  

• Works closely with key partners to achieve sales and service objectives and maintain operational integrity.  

• Monitors and ensures compliance with policy and the companies risk appetite.  

• Implements management procedures and operating practices and commits the branch/business center in matters of significant financial impact.  

• Has discretion to perform approvals and overrides within their authority.  

• Involved in planning long- or short-term operational, sales and customer experience goals.  

• Investigates and researches operational issues, loss, fraud and resolves complex and/or significant matters on behalf of the company.  

• Represents the branch/business center in handling complaints, arbitrating disputes or resolving grievances.  

• May process cash transactions and perform other customer service and sales duties within the branch/business center as needed.  

• Has discretion to determine when to perform these additional functions.  

• Other duties as assigned.  

• This position requires the Branch Service Manager to work on site at the assigned branch or business center office. 

Qualifications:   

• Requires a high school diploma and 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.  

• A combination of education and experience may meet requirements.  

• Knowledge of the banking industry, processes, procedures, regulations and products.  

• Knowledge of lending process and procedures.  

• Strong customer service, relationships building, sales and management skills.  

• Able to handle various client concerns and problems.  

• Must have good communication skills, both verbal and written.  

• Knowledge of computer programs, i.e. word processing, spreadsheets etc.  

• Ability to set and maintain high quality work standards.  

• Ability to lead a group.  

• Ability to deal effectively with people in various job capacities.  

• Excellent problem solving and communication skills. 

Benefits: 

• Medical, Dental and Vision Insurance – START DAY ONE! 

• Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance 

• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts 

• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays 

• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience 

• Mental health benefits, including coaching and therapy sessions 

• Tuition Reimbursement for qualifying employees 

• Employee Ambassador preferred banking products